1. Personal Data We Collect

We may collect the following types of personal data:

• Contact information: Name, email address, phone number, delivery address, billing address
• Order information: Products purchased, order history, payment details (processed via secure third-party payment gateways)
• Enquiry/RSVP information: Details submitted through contact forms, event RSVP forms, or customer service enquiries
• Technical information: IP address, browser type, device information, and browsing behavior collected via cookies and similar technologies

2. How We Collect Your Personal Data

We collect personal data when you:

• Create an account or place an order on our Website
• Submit an enquiry through our Contact Us page
• RSVP for an event or promotion
• Interact with our Website (via cookies and analytics tools)
• Communicate with us via email, phone, or WhatsApp

3. How We Use Your Personal Data

We may use your personal data for the following purposes:

• To process and fulfil your orders, including delivery and payment processing
• To respond to your enquiries and provide customer support
• To manage event RSVPs and participation
• To send you order updates, service-related notifications, and after-sales support
• To send you marketing communications and promotions, where you have consented to receive them
• To improve our Website, products, and services through analytics
• To conduct advertising and retargeting campaigns (e.g. via Google Ads and Meta/Facebook Ads) to show you relevant content on other platforms
• To comply with legal and regulatory obligations

4. Cookies and Analytics

Our Website uses cookies and similar tracking technologies, including analytics tools (such as Google Analytics) and advertising pixels (such as the Meta Pixel), to:

• Understand how visitors use our Website
• Improve Website functionality and user experience
• Deliver targeted advertising and retargeting campaigns based on your browsing behavior

You may disable cookies through your browser settings; however, this may affect certain features or functionality of the Website.

5. Disclosure of Personal Data

We may disclose your personal data to:

• Payment processors and financial institutions, to facilitate payment transactions
• Delivery and logistics partners, to fulfil order delivery
• Third-party service providers (e.g. IT service providers, marketing platforms such as Google and Meta), who assist us in operating our Website and business
• Government authorities or regulatory bodies, where required by law

We do not sell your personal data to third parties.

6. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law, after which it will be securely deleted or anonymized.

7. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal data against unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

8. Your Rights

Under the PDPA, you have the right to:

• Access the personal data we hold about you
• Correct any inaccurate or outdated personal data
• Withdraw consent for the collection, use, or disclosure of your personal data (subject to legal or contractual restrictions)
• Request deletion of your personal data, where applicable

To exercise any of these rights, please contact our Data Protection Officer using the details in Section 11 below.

9. Marketing Communications

If you have consented to receive marketing communications from us, you may withdraw your consent at any time by:

• Clicking the “unsubscribe” link in our emails, or
• Contacting us directly at retailmarketing@rigel-group.com

10. Third-Party Links

Our Website may contain links to third-party websites. This Privacy Policy does not apply to those websites, and we encourage you to review their respective privacy policies.

11. Data Protection Officer

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact our Data Protection Officer:

Rigel Technology (S) Pte Ltd
20, Changi Business Park Central 2, Singapore 486031
Email: retailmarketing@rigel-group.com
Phone: 6812 6288

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page with an updated “Last Updated” date. We encourage you to review this Privacy Policy periodically.