[ FAQ ]
Questions, Answered
warranty coverage, and after-sales support to help you shop and plan with greater ease.
What does Rigel sell?
Rigel specializes in quality sanitary ware and bathroom fittings, including shower systems, basins, water closets, taps, cabinets, as well as kitchen fittings such as kitchen sinks and taps — designed to elevate your everyday living experience.
Where is your showroom located?
Our showroom is located at 20 Changi Business Park Central 2, Singapore 486031. We're open Mon–Fri: 8:30am–5:30pm, and Sat/Sun/PH: 10:00am–7:00pm.
Do I need an appointment to visit the showroom?
Walk-ins are welcome! Our staff will be happy to assist you.
How can I contact Rigel if I have a question?
You can reach us via our website's Contact Us page, and our team will get back to you as soon as possible.
Do your cabinets/basins come in different sizes?
Yes, many of our products, such as vanity basin cabinets, come in a range of sizes (starting from 600mm), with sizing varying by design.
Are your shower systems suitable for all bathroom types (e.g. HDB, condo, landed)?
Yes, our shower systems are suitable for all bathroom types.
Do your shower systems require a storage heater or instant heater?
Our shower systems are designed to work with a storage heater. We currently do not offer instant heater compatibility.
Can I mix and match different products (e.g. tap and basin) from different collections?
Our shower systems are designed to work with a storage heater. We currently do not offer instant heater compatibility.
Do you sell kitchen sinks and taps as well?
Yes, we carry a range of kitchen fittings, including kitchen sinks and taps.
Where can I find the full specifications of a product?
Full specifications are available on each product's page on our website.
How do I place an order?
You can add items to your cart and check out directly on our website. If you have any enquiries, feel free to write in to us via our Contact Us page.
What are your delivery timelines?
You can let us know your preferred delivery date, and we'll try our best to accommodate your requirements.
Do you deliver islandwide?
Yes, we deliver islandwide.
What payment methods do you accept?
We accept credit card, PayNow, and installment payments via Atome.
Can I cancel my order after purchase?
Orders cannot be cancelled once purchased. However, if you'd like to make any changes, feel free to contact us, we'll do our best to assist you.
Do you charge a delivery fee?
Delivery is free, limited to one delivery per household. Any subsequent deliveries may incur additional charges.
Do your products come with a warranty?
Yes, our products come with a warranty, and the warranty period varies by product.
What should I do if my product is faulty or damaged?
You can contact our support team, and we'll get back to you to assist with the issue.
Can I get a replacement or repair for a faulty product?
This depends on the product's condition, our team will review it and assist you accordingly.
Does Rigel provide installation services?
Yes, you can contact us to enquire about installation pricing.
Can I see the products in person before buying?
Yes! We welcome you to visit our showroom at 20 Changi Business Park Central 2, Singapore 486031, where our team can walk you through our full range in person.
Can I get a quotation for my renovation project?
Yes, simply contact us and we'll provide you with a quotation.
What does Rigel sell?
Rigel specializes in quality sanitary ware and bathroom fittings, including shower systems, basins, water closets, taps, cabinets, as well as kitchen fittings such as kitchen sinks and taps — designed to elevate your everyday living experience.
Where is your showroom located?
Our showroom is located at 20 Changi Business Park Central 2, Singapore 486031. We're open Mon–Fri: 8:30am–5:30pm, and Sat/Sun/PH: 10:00am–7:00pm.
Do I need an appointment to visit the showroom?
Walk-ins are welcome! Our staff will be happy to assist you.
How can I contact Rigel if I have a question?
You can reach us via our website's Contact Us page, and our team will get back to you as soon as possible.
Do your cabinets/basins come in different sizes?
Yes, many of our products, such as vanity basin cabinets, come in a range of sizes (starting from 600mm), with sizing varying by design.
Are your shower systems suitable for all bathroom types (e.g. HDB, condo, landed)?
Yes, our shower systems are suitable for all bathroom types.
Do your shower systems require a storage heater or instant heater?
Our shower systems are designed to work with a storage heater. We currently do not offer instant heater compatibility.
Can I mix and match different products (e.g. tap and basin) from different collections?
Our shower systems are designed to work with a storage heater. We currently do not offer instant heater compatibility.
Do you sell kitchen sinks and taps as well?
Yes, we carry a range of kitchen fittings, including kitchen sinks and taps.
Where can I find the full specifications of a product?
Full specifications are available on each product's page on our website.
How do I place an order?
You can add items to your cart and check out directly on our website. If you have any enquiries, feel free to write in to us via our Contact Us page.
What are your delivery timelines?
You can let us know your preferred delivery date, and we'll try our best to accommodate your requirements.
Do you deliver islandwide?
Yes, we deliver islandwide.
What payment methods do you accept?
We accept credit card, PayNow, and installment payments via Atome.
Can I cancel my order after purchase?
Orders cannot be cancelled once purchased. However, if you'd like to make any changes, feel free to contact us, we'll do our best to assist you.
Do you charge a delivery fee?
Delivery is free, limited to one delivery per household. Any subsequent deliveries may incur additional charges.
Do your products come with a warranty?
Yes, our products come with a warranty, and the warranty period varies by product.
What should I do if my product is faulty or damaged?
You can contact our support team, and we'll get back to you to assist with the issue.
Can I get a replacement or repair for a faulty product?
This depends on the product's condition, our team will review it and assist you accordingly.
Does Rigel provide installation services?
Yes, you can contact us to enquire about installation pricing.
Can I see the products in person before buying?
Yes! We welcome you to visit our showroom at 20 Changi Business Park Central 2, Singapore 486031, where our team can walk you through our full range in person.
Can I get a quotation for my renovation project?
Yes, simply contact us and we'll provide you with a quotation.